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Shipping & Returns

Service after the sale. We make returns quick and easy.

100% Satisfaction Guarantee!

Office Supplies
Unopened Office supplies may be returned for a refund within 30 days of the original purchase date (less return shipping and 15% -20%restocking fee). If item is defective you may return it within 90 days for a full refund.

Ink/Toner
Ink/toner may be returned in the original, unopened packaging within 30 days of the original purchase date for a  refund (less return shipping and 15%-20% restocking fee). All ink/toners are backed by a 100% guarantee. Any defective ink/toner may be returned for a full refund within 1 year of the purchase. MSE toners carry a manufacturer's warranty of 3 years.

Candy and Forms may only be returned if the item is defective or if there is an error on the order fulfillment.

Custom Made or Imprinted items may only be returned if item is defective or if the item recieved is incorrect. Please allow up to a 10% +/- quantity variance on all custom made or imprinted items.

Technology
We accept the return of technology products in the original packaging (including all accessories and manuals) within 14 days of the original purchase date for a refund (less return shipping and 15% restocking fee). Defective technology items may be exchanged for the same item or for a refund within 30 days of the original purchase date. Technology items consist of, but may not be limited to, computers (desktop, laptop or netbook), monitors, digital cameras, hard drives, business machines, networking equipment, projectors, cash registers, digital picture frames, shredders, telephones, computer peripherals and accessories.

Refunds
Refunds will be made in the same form of payment used for the purchase. Refunds for credit card purchases will only be refunded to the same card used for the original purchase. For customers buying on terms a credit will be issued to that account.

Some manufacturers and/or distributors may charge restocking fees. Therefore, Complete Data Source, Inc. may charge up to a 20% restocking fee on any non-defective return. Complete Data Source, Inc. reserves the right to deny any return.

Shipping

Distribution…the most accurate. Our 99 percent error-free order processing and shipping are unsurpassed. After inventory is verified, 99 percent of the orders received by 2PM Time go out the same day.

Shipping…low cost. We arrange for the quickest, cost-effective methods of shipping for our customer. Most of our shipping is ground-based with UPS.

Regional distribution centersfast delivery. Located in Atlanta, GA - Fresno, CA - Dallas, TX - St. Louis, MO and Carlisle, PA, delivers one- and three day UPS ground from coast-to-coast, reaching 99 percent of the U.S. population.

Thank you for shopping with Complete Data Source, Inc. We are commited to making sure EVERY customer is 110% Satisfied! Customer referrals are a huge part of our continuing growth.